Shipping & Orders

How does my order get processed?

All the orders will get dispatched directly from our Canada and U.S. warehouses within 2 working days.

How can I change or cancel my order?

If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at info@eskoots.ca for additional help.

Do I need to pay for the shipping and taxes/duties?

If it's coming from outside of North America there could be duties but not to worry! eSkoots will adjust its pricing according to products coming from outside of North America. eSkoots provides free shipping to all products (unless otherwise specified).  Taxes/duties will be covered.

Why is there a shipment delay?

Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.

My order never arrived. What should I do?

If you have not received your package within the standard delivery times, please follow the steps below:

• Check the status of your order with tracking number first.
• Contact our customer service immediately for assistance.

 Missing or damaged items?

Please contact us without any hesitation. It would be appreciated if you notify us of any missing item or mistake within 5 business days of receiving the order so that we would effectively make it right for you.

Can I pick up my order?

Very soon! For now all products are shipped directly from our warehouses to customers. But we will be making a hub in Toronto and Orlando! Stay tuned.

Can I return the scooter if I don't want to keep it anymore?

We accept return if the scooters have gone faulty due to defects in materials/workmanship within 7 days from the date of delivery. Products can be returned within 7 days, but you will be responsible for return shipping costs.

 

Specs and Functions

What PSI level should I keep the tires inflated at?

We recommend inflating the tires to 31.9 - 34.8 PSI (220-240 kPa).

What will affect the E-Scooters range?

The actual range depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions and riding habits.

What is the maximum user weight?

220lbs or below would be the best-case scenario for riding. A heavy loaded e-scooter/e-board will lessen your range and average speed. You could take this into consideration.

What is the longevity of the battery? Will it lasts a couple of years before having to replace?

Generally, the charge and discharge cycle of a lithium-ion battery will officially end when it can reach 500 full charges. In terms of the most common use of electric scooters, we may charge once every 3 days on average, about 120 to 125 times a year, based on this frequency- if you have good maintenance, the battery of the electric scooter will last. The life span is really long.

 

Riding & Maintenance

Can I use it on a rainy day?

eSkoot scooters do use some waterproof materials to prevent daily splashes, but we do not recommend riding on a rainy day for risk of safety. A greater priority to eSkoots is safe use of our boards. After all, it's an electric scooter.

Where to get my e-scooter fixed if I lived in across the world?

eSkoots provides a reliable warranty that is processed in the most hassle-free way possible, we build an after sales service centre in different parts of the world in case there are any warranty problems.

What should I pay attention to while riding a scooter?

Safety first: you should wear a helmet when you start riding electric scooters/boards and be aware of the local weather. Also, watch for the hazards on the road and never forget to lock up your scooter after a ride. 

What can I do with eSkoots Scooters?

Everything you hate about commuting is solved. Say goodbye to traffic, delays, and uncertainty. With a lightweight electric scooter/board, you can hop in the bike lane and on local streets and get wherever you need to go faster than ever before. 

Can I ride my scooter in the snow?

We do not recommend you ride it in the snow, it's dangerous and the battery will run out faster than normal under 0 ℃.

Can the scooters overcharge if they stayed plugged in overnight?

No, however we do not recommend charging the scooter for longer than a maximum 24 hours.

Does the speed become slower as the battery level lowers?

Yes. The more battery power is consumed, the lower the voltage and the corresponding maximum speed will be slower.

Are all products in North America?

Majority of our products are located in our warehouses in Mississauga and Orlando! If specific items are not located in North America, they are in our warehouses in Europe, Australia, or Asia- we will specify it before you purchase. eSkoots prides itself with transparency